MAsk Maka AIpowered by Caselink Zimbabwe

Privacy Policy

Effective date: 8 November 2026

This policy explains how Caselink Zimbabwe ("we", "us") collects and uses personal information when you use Ask Maka AI (the "Service"). We are the data controller for the Service and we handle your information in line with the Cyber and Data Protection Act [Chapter 12:07] of Zimbabwe.

1. What we collect

Information	Examples
Account details	Name, email address, optional phone/WhatsApp number, whether you are a student, and your password (stored only as a secure hash that we cannot read)
Your content	Messages you send, answers you receive, and text you submit to the Originality Check
Usage information	Your plan, how many messages and checks you use, and the cost of processing them
Payment records	Plan bought, amount, date, payment method, payment reference and the phone number used to pay. Your PIN and card details go directly to Paynow and are never seen or stored by us.
WhatsApp waitlist	Name and WhatsApp number, if you join the waitlist
Technical information	A login cookie, IP address and basic server logs used to keep the Service secure and working

2. How we use it

To create and run your account, answer your questions and run Originality Checks (performing our contract with you).
To process payments, activate plans, handle refunds and keep financial records (contract and legal obligation).
To prevent fraud and abuse, enforce our Terms and keep the Service secure (legitimate interests).
To contact you about your account, important changes and, if you joined the waitlist, the WhatsApp launch.
To understand overall usage and improve the Service, using summary figures where possible.

We do not sell your personal information or your chats, and we do not use your chats to train AI models.

3. Who we share it with

Anthropic PBC (United States) processes your messages and Originality Check text to generate AI answers. Under its commercial terms, Anthropic does not train its models on this content.
Paynow (Zimbabwe) processes your payments.
Render (United States) hosts our servers and database.
Google supplies the fonts our pages load. If you choose to leave a review on Caselink Zimbabwe's Google Business Profile, Google handles that review under its own privacy policy.
Authorities, if the law requires it, or to protect someone's safety.

4. Information sent outside Zimbabwe

Some of our suppliers (Anthropic and Render) process information in the United States. We use reputable providers that protect data with encryption and contractual safeguards, and we only share what they need to provide their service.

5. How long we keep it

Chats: until you delete them or close your account. You can delete any chat at any time from the chat sidebar.
Originality Check reports: until you close your account.
Account details: while your account is open, and deleted within 30 days after you ask us to close it.
Payment records: 6 years, as required for tax and accounting purposes.
Server logs: a short period, usually less than 30 days.

6. Security

We use HTTPS encryption, store passwords only as secure hashes, keep secret keys out of our code, and restrict access to the database. No system is perfectly secure, so please use a strong, unique password. If a data breach affects you, we will tell you and the regulator as the law requires.

7. Your rights

You can ask us to:

give you a copy of the personal information we hold about you;
correct information that is wrong;
delete your information or close your account;
stop using your information for a particular purpose, such as marketing messages.

Contact us using the details below. We will reply within 30 days. If you are not satisfied, you may complain to the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), the Data Protection Authority under the Cyber and Data Protection Act.

8. Cookies

We use one essential cookie to keep you logged in. We do not use advertising or tracking cookies.

9. Age limit

Ask Maka is for people aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe someone under 18 has created an account, please contact us and we will delete it.

10. Changes to this policy

We may update this policy. We will show the new effective date here and tell you about important changes in the app or by email.

11. Contact us

Caselink Zimbabwe (data controller)
4th Floor, 3 Anchor House, 54 Jason Moyo Avenue, Harare, Zimbabwe
Email: compliance@caselink.africa
WhatsApp / phone: +263 77 188 9508