MAsk Maka AIpowered by Caselink Zimbabwe

Terms of Service

Effective date: 8 November 2026 · Last updated: 8 November 2026 (Maka Wallet terms added)

These Terms of Service ("Terms") are an agreement between you and Caselink Zimbabwe, 4th Floor, 3 Anchor House, 54 Jason Moyo Avenue, Harare, Zimbabwe ("Caselink", "we", "us"). They govern your use of Ask Maka AI, our AI assistant at ask-maka-ai.onrender.com and any related websites and channels (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.

1. Who can use Ask Maka

• You must be 18 years or older to create an account. By signing up you confirm that you are 18 or older.
• If you use the Service for a company or organisation, you confirm that you are authorised to accept these Terms for it.

2. Your account

• Give accurate details and keep your password private. You are responsible for everything done through your account.
• One account per person. Accounts may not be shared, sold or transferred.
• Tell us straight away at compliance@caselink.africa if you think someone else has used your account.

3. About the Service, and AI

• Ask Maka is an artificial intelligence system, not a human. Answers are generated by AI models provided by Anthropic (Claude) and delivered by Caselink.
• AI can be wrong, incomplete or out of date. Check important information before relying on it, and get advice from a qualified professional for legal, medical, financial, tax or engineering matters.
• You are responsible for how you use what Ask Maka produces.

4. Plans, prices and payment

• The Free plan includes a daily allowance of Fast messages and a one-time welcome trial of Smart answers, designs and Originality Checks.
• Maka Wallet: you load money into your Ask Maka wallet in US dollars and use it to buy passes (Day Pass, Week Pass, Student, Pro and Business). Each pass lasts for the period shown on our pricing page, starting when you buy it.
• Wallet balance is for using Ask Maka only. The full wallet rules, including the inactivity fee and refunds, are in section 5.
• Buying a new pass while another pass is active replaces the active pass and starts a fresh allowance.
• Payments are processed by Paynow (EcoCash, InnBucks, Zimswitch, mobile banking and other methods Paynow offers). We never see or store your PIN or card details.
• Passes do not renew automatically. Nothing is taken from your wallet unless you choose to buy a pass.
• Each pass includes allowances of Fast messages, Smart answers or designs, and Originality Checks. Unused allowances expire at the end of the plan period and do not carry over.
• Fair use: to keep the Service affordable for everyone, each plan has usage limits. Unusually heavy use, automated use or reselling access may be limited or paused until your next plan period.
• We may change prices and allowances. Changes never affect a plan you have already paid for.

5. Maka Wallet fine print and refunds

Please read this section carefully before loading your wallet. By loading money into your Maka Wallet you agree to these rules.

1. Usage only. Money loaded into your Maka Wallet is a prepayment for using Ask Maka. It can only be used to buy Ask Maka passes. It is not a bank account or savings, does not earn interest, and cannot be withdrawn, cashed out or transferred to another person or account.
2. No refunds of loaded balance. Wallet top-ups are non-refundable, in whole or in part, including if you change your mind, stop using Ask Maka, or close your account. Passes bought from your wallet are also non-refundable once bought.
3. Inactivity fee. If your wallet has a balance and is not used for 30 days, US$0.30 is deducted from the balance, and a further US$0.30 for every further 30 days it stays unused. "Used" means loading money, buying a pass, sending a message or running an Originality Check. The fee never takes your balance below zero and never charges your EcoCash, bank or card; it only reduces the wallet balance.
4. Records. Every top-up, pass purchase and inactivity fee is recorded against your account with the date, amount and a reference number (top-ups start with "AMK-", pass purchases with "AMW-", inactivity fees with "AMD-"). You can ask us for a statement at any time.
5. Failed or duplicate payments (the only refunds). If money left your EcoCash, bank or card but your wallet was not credited, or you were charged twice for the same top-up, contact us with the payment reference. Once Paynow confirms the payment, we will credit your wallet or refund that payment within 7 working days.
6. Service problems. If a pass could not be used because of a fault on our side, we may, at our discretion, credit your wallet or extend your pass. This credit is given as wallet balance, not cash.
7. If we close your account. If we close your account without you having broken these Terms, we will refund your remaining wallet balance to you. If your account is closed because you broke these Terms, any remaining balance is forfeited.
8. Vouchers. Ask Maka vouchers (codes starting "MAKA-") add their value to your Maka Wallet once redeemed. Each code works once. Vouchers cannot be exchanged for cash and are not replaced if lost, stolen or shared. Once redeemed, the balance follows the wallet rules above, including the inactivity fee. Welcome vouchers sent when you join are for your account only and expire if not redeemed within 7 working days; expired vouchers cannot be reinstated. We may cancel vouchers that were obtained fraudulently, including through fake or duplicate accounts.
9. Payment provider fees. Top-ups are processed by Paynow. Any fees charged by Paynow, your mobile money provider or your bank are not refundable by us.

Caselink professional services

• Ask Maka may offer services provided by Caselink Zimbabwe (for example company registration, legal matter profiling, tax clearance, PRAZ, ZIMRA and NSSA registrations and the AI course). These are paid separately through Paynow, not from your Maka Wallet.
• Company registration: documents are delivered within 48 hours of payment and receipt of all required details and approved company names. Delays caused by government offices or missing information are outside this time.
• Legal matter profiling (US$50): covers reviewing and profiling your matter and assigning a suitable lawyer. It is not a lawyer's fee and does not guarantee any outcome. The lawyer will agree their fees with you before starting work. The profiling fee is non-refundable once profiling has started.
• Information you give for a service, including any case summary prepared from your chat, is shared only with Caselink staff and the professional assigned to you.
• Quoted services are priced individually. You only pay once you accept the quote.

6. Card payments and chargebacks

If you pay by Visa or Mastercard, please contact us before raising a chargeback with your bank so we can resolve the issue quickly. If a chargeback is raised, we may suspend the related plan while it is investigated. Fraudulent or abusive chargebacks may lead to your account being closed.

7. Acceptable use

You must not use Ask Maka to:

• break any law of Zimbabwe or of the country you are in;
• harass, threaten, defraud, impersonate or harm anyone, or create content that sexualises or endangers children;
• create malware, spam, scams or misinformation, or try to break, overload or reverse-engineer the Service;
• access the Service by automated means, or resell or share access without our written permission;
• do anything that breaks Anthropic's Usage Policy, which forms part of these Terms.

We may refuse, limit or remove content, and suspend or close accounts, that break these rules.

8. Academic integrity and the Originality Check

• Ask Maka is a learning aid. You are responsible for following your college's or university's rules on AI use, citation and plagiarism.
• Study Mode and the Originality Check are designed to help you write your own work and reference it properly. They will not disguise AI-written work or help you evade plagiarism or AI-detection tools.
• The Originality Check is an AI review, not a comparison against a plagiarism database such as Turnitin. It does not guarantee any result from your institution's checks.

9. Your content

• You keep your rights in what you type or upload ("Inputs") and in the answers you receive ("Outputs"), as far as the law allows. Similar Outputs may be given to other users.
• You give Caselink permission to store and process your Inputs and Outputs only to run, secure and improve the Service and to meet legal obligations.
• We do not use your chats to train AI models, and we do not sell your chats.
• Do not submit anything you do not have the right to share, or other people's personal information without a good reason.

10. Reviews and feedback

• Reviews of Ask Maka AI are collected on Caselink Zimbabwe's Google Business Profile. You can leave one at our Google review page.
• We welcome honest reviews, positive or negative. We do not pay or reward anyone for reviews and we never post reviews on behalf of customers.
• Reviews posted on Google are governed by Google's own terms and policies.
• For complaints or suggestions you would like us to act on directly, contact us using the details below.

11. Availability and changes to the Service

We work to keep Ask Maka available, but we cannot promise it will always be uninterrupted or error-free. It may be unavailable during maintenance or because of problems with our suppliers, internet or power. We may add, change or remove features, including launching Ask Maka on WhatsApp.

12. Suspension and closing your account

You can stop using Ask Maka at any time and ask us to delete your account. We may suspend or close your account if you break these Terms or if we are required to by law. If we close your account without you having broken these Terms, we will refund your remaining wallet balance as set out in section 5. If you close your account yourself, any remaining wallet balance is forfeited.

13. Liability

• The Service is provided "as is". To the extent the law allows, we are not responsible for decisions you make based on AI Outputs, or for indirect or consequential loss such as lost profits, data or opportunities.
• To the extent the law allows, our total liability to you is limited to the amount you paid us in the 3 months before the claim.
• Nothing in these Terms limits rights you have under Zimbabwean consumer protection law that cannot be excluded.

14. Governing law and disputes

These Terms are governed by the laws of Zimbabwe. If you have a dispute, please contact us first and we will try to resolve it within 14 days. Any unresolved dispute will be handled by the courts of Zimbabwe.

15. Changes to these Terms

We may update these Terms. We will show the new effective date on this page, and for important changes we will notify you in the app or by email. Continuing to use Ask Maka after a change means you accept the updated Terms.

16. Contact us

Caselink Zimbabwe
4th Floor, 3 Anchor House, 54 Jason Moyo Avenue, Harare, Zimbabwe
Email: compliance@caselink.africa
WhatsApp / phone: +263 77 188 9508
Website: www.caselink.africa